Category: Complaints
The Office of the Independent Adjudicator is reviewing its Scheme rules, and it wants you involved
There is a familiar tension in any public service. Do you keep improving step by step, or occasionally pause, look […]
February 24, 2026
Who calls the shots when resolving students’ complaints?
One of the more interesting questions that surrounds the prospect of thousands of students getting compensation for Covid (or strike) […]
February 18, 2026
Consumer rights and complaints in English higher education: a new form of student agency?
by Rille Raaper A year ago I wrote a blog post inviting the SRHE community to reflect on what it […]
February 6, 2026
Students don’t think anything will change. They’re probably right
The standout quote for me from new Office for Students (OfS) commissioned research on student consumer rights comes from a […]
November 19, 2025
Student protection is needed in all higher-level learning
With the government’s white paper having a clear policy ambition and focus on higher technical (level 4 and 5) courses, […]
November 13, 2025